Dispute Resolution
At DhiyoTech Pvt. Ltd., our goal is to provide exceptional IT services and maintain transparent and amicable relationships with our valued clients. However, we understand that disagreements or disputes may arise in certain situations. This Dispute Resolution Policy outlines the procedures we follow to address any disputes effectively and reach a fair resolution for all parties involved.
1. Open Communication:
- We believe that open communication is essential in resolving disputes. If you encounter any issues, concerns, or disagreements related to our IT services, we encourage you to reach out to our customer support team at info@dhiyotech.in or call 9617161034. Our team is here to listen to your feedback and address your concerns promptly.
2. Informal Resolution:
- In most cases, disputes can be resolved through informal discussions and negotiations. Our customer support team will work closely with you to understand the nature of the dispute and explore possible solutions to reach a satisfactory resolution.
3. Escalation to Management:
- If the dispute remains unresolved at the informal level, you may request to escalate the matter to our management team. Our management will thoroughly review the situation, and you will be provided with updates and progress reports throughout the process.
4. Mediation:
- If both parties agree, we may engage in mediation as an alternative dispute resolution method. A neutral third party will facilitate the mediation process and assist in finding a mutually acceptable resolution.
5. Arbitration:
- In situations where mediation is not feasible or fails to resolve the dispute, both parties may agree to submit the matter to arbitration. The arbitration process will be conducted by an independent arbitrator or arbitration panel, and their decision will be binding on all parties involved.
6. Legal Action:
- While we strive to resolve all disputes through amicable means, if the situation warrants it, either party may seek legal recourse. Any legal action will be subject to the laws and jurisdiction of [Your Country/State].
7. Preservation of Communication:
- Throughout the dispute resolution process, all communication related to the dispute, including emails, letters, and other documents, will be preserved as part of the records.
8. Confidentiality:
- All discussions and information shared during the dispute resolution process will be treated with the utmost confidentiality, unless otherwise required by law.
9. Cooperation and Good Faith:
- We expect all parties involved in the dispute resolution process to act in good faith and cooperate with each other to find a fair and equitable resolution.
10. Updates to the Dispute Resolution Policy:
- We may update this Dispute Resolution Policy from time to time to reflect changes in our practices or for legal compliance. You will be notified of any significant changes through the website or other communication channels.
11. Contact Us:
- If you have any questions or concerns regarding our Dispute Resolution Policy or need assistance in resolving a dispute, please don’t hesitate to contact our customer support team at info@dhiyotech.in or call 9617161034.
By engaging with DhiyoTech Pvt. Ltd., you acknowledge that you have read and understood this Dispute Resolution Policy and agree to comply with its terms and procedures. We value your satisfaction and are committed to resolving any issues in a fair and professional manner.
Thank you for choosing DhiyoTech as your preferred IT service provider!