Shipping Policy
As a leading IT service provider, DhiyoTech Pvt. Ltd. specializes in delivering exceptional digital help and advice to our valued clients and customers. Since all our services are provided online, we do not have physical products that require shipping. This Shipping Policy has been formulated to clarify our procedures regarding the delivery of our online services and to ensure transparency in our operations.
1. Service Delivery:
- At DhiyoTech, we take pride in our seamless and efficient service delivery process. Once you have availed our services, our team will promptly initiate the process based on the agreed-upon timeline and scope of work.
2. Order Confirmation:
- Upon receiving your request for our IT services, we will provide you with a detailed order confirmation via email or any other agreed-upon communication channel. This confirmation will include the scope of work, agreed timelines, and other essential details.
3. Online Delivery:
- As an online IT service provider, all our deliverables are accessible through digital means. Our team will communicate and collaborate with you electronically throughout the project’s duration, ensuring timely updates and progress reports.
4. Communication Channels:
- We offer various communication channels for easy interaction with our team. These channels may include email, video conferencing, project management tools, and instant messaging platforms. Our team will adapt to your preferred mode of communication for seamless coordination.
5. Service Timelines:
- The timelines for service completion will be communicated clearly during the project initiation phase. We strive to adhere to the agreed-upon schedules to ensure timely delivery of our IT services.
6. Service Modifications:
- If there are any changes or modifications to the scope of work during the project, our team will promptly inform you and discuss the necessary adjustments. We believe in open communication to meet your evolving requirements.
7. Customer Support:
- Our dedicated customer support team is available to assist you throughout the project and beyond. Should you have any queries or need clarifications, please reach out to our customer support at info@dhiyotech.in or call 9617161034.
8. Privacy and Security:
- DhiyoTech is committed to safeguarding your data and maintaining the confidentiality of all information shared during the course of the project. Please refer to our Privacy Policy for detailed information on how we handle and protect your data.
9. Online Payment:
- For your convenience, all payments for our IT services will be facilitated through secure online payment gateways. You will receive an invoice with the payment details, and we accept various payment methods, including credit/debit cards and online banking.
10. Refund Policy:
- As our services are entirely digital and non-tangible, our refund policy is applicable only under exceptional circumstances. If you have any concerns about our services, please contact our customer support team, and we will address them promptly and professionally.
We hope this Shipping Policy provides you with a comprehensive understanding of our online service delivery procedures. At DhiyoTech Pvt. Ltd., we are dedicated to leveraging technology and digital solutions to ensure a great business outcome for all our clients. For any further inquiries or assistance, please do not hesitate to contact us. Thank you for choosing DhiyoTech as your preferred IT service provider!